Jobs dry up for
travel
agents and IT workers
By Alanah Eriksen New
Zealand Herald Business
5:30 AM Monday Aug 13, 2012
If you're a travel agent or an accountant, you could be facing
"extinction" by 2017.
Car manufacturers, retail and IT workers may also need to start thinking
about a new career path as consumers increasingly turn to the internet for
services and employers outsource for cheaper labour.
The Balance Recruitment agency has compiled a list of the top five jobs
they believe will disappear in the next five years.
Managing director Greg Pankhurst said overseas companies were becoming
more trusted by local businesses.
"Many jobs will become obsolete due to technological advances,
while others will simply move offshore to Asia," he said. "Offshoring
is not a new phenomenon, but people are getting a lot better at it and
higher-skilled jobs are starting to go offshore. It used to be the very basic
roles.
"It is vital people understand these changes and attempt to reskill
so they don't end up becoming superfluous."
Continues below . . .
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New Zealand has been benefiting
over the past few years as Australian companies outsourced services to New
Zealand because it was a 'significantly cheaper' place to do business. But 'a
lot of the stigma' about outsourcing further afield had been broken, Mr
Pankhurst said.
A computer programmer in India would earn about $8000 a year compared
with between $70,000 and $75,000 in New Zealand, he said.
The internet had also diminished some industries significantly, Mr
Pankhurst said. Initially, bookshops, travel agents, music and video stores
were affected but now niche and high-end suppliers of goods such as sporting
goods, computers and branded fashion items, were selling products online.
Economists were expecting New Zealanders to spend $3.2 billion on online
purchases this year, with the figure jumping to $5.4 billion for 2016, he said.
Auckland Flight Centre travel agent Mike van Beekhuizen said he didn't
fear for his job as people enjoyed the face-to-face experience of customer
service.
"You're making holidays come true for families, people are saving
for these big trips. You get an email from them when they come back or they
come and visit you and they just tell you about their experiences," he
said.
The jobs that will survive were those that required a human touch such
as hospitality workers, tourism operators, tradesmen, logistics workers, aged
and health care and government workers including politicians.
Peter’s
Point of View
When the NZ Herald article predicted
in 2012 that travel agents and accountants would disappear by 2017, they were
clearly wrong. The Herald article was one of the most masterly written pieces
of doom and gloom ever published. The predicted demise of travel agents and
accountants is simply not happening.
The world in which slaves worked until they died has been replaced by a world with leisure time and activities for all |
It is true that over time some
occupations do disappear, but the evolution of business and employment is, in
some ways, just like the evolution of nature; as one species becomes extinct many new species take its place. There is a popular saying that as one door
closes another opens, but in reality it is often a case of many new doors
opening.
Many people like to blame the
internet for the so-called hard times that exist today. Let’s examine that.
At the start of the twentieth century, www could have meant wooden wagon wheel because the whole world was busy bemoaning
the expected demise of the wooden wagon wheel maker. But the wooden wagon was
inefficient, few individuals owned one, and often as not the wheels fell off
between one town and the next. To add to the woes of wooden wagon owners, they
needed to own a horse and have somewhere to graze it. If the wagon was needed
to transport produce to a market, they needed a team of horses.
Nowadays people will tell you that
motor vehicles, and their exhaust fumes, are destroying the world, but think
where the world would be without motor vehicles. With today’s population the
world would be literally knee-deep in horse manure.
The evolution of business and
employment has been going on for thousands of years and the invention of the
wheel and the wagon has been a vital part of that evolution, but the development of motor vehicles has been crucial. Before the
Industrial Revolution few people lived beyond the age of 40 and the main causes
of death were starvation (chiefly from unemployment) war, plague, murder and
suicide.
Industries and occupations are lost
when more efficient industries and occupations take their place and efficiency
ultimately puts more spending power into more pockets. Granted, there can be
pain during transition but in the end commercial and industrial progress means wealth for more people and
that can be seen in the growing range of occupations, products and services
available that are available and affordable today.
When the wooden wagon wheel
disappeared cars, aircraft and telephones were rare. Only the exceptionally
wealthy owned them. Radio, television, computers and music tapes and discs, play
station and thousands of other products and services now available were yet to be launched.
Launching those products and services was not just a simple matter of inventing
them and selling millions. They would have been useless until the masses of people
had the money to buy them.
Outsourcing is a dirty word to many
but it has positive benefits. It helps reduce the cost of goods and services
and bring them within the reach of more people.
India, with more poverty and
unemployment than any other country in the world, benefits enormously from
outsourcing and that is just part of the evolving economic globalization in
which ultimately everyone wins. As India becomes more wealthy, there are spin-offs for the rest of the world. Indians are now travelling more than previously thereby creating jobs in travel and tourism. They are also able to import more products from the rest of the world.
Everyone ultimately wins from globalization.
Everyone ultimately wins from globalization.